Putting pen, perspective, and process to paper.
Give power to the people while creating a personal connection.
Retrospective pieces of personal, professional, and motivational advice.
The way problems are framed dictates how they are interpreted, which influences how they are approached and solved.
What's best for the customer is what's best for the business.
Useful is relevant. Simple is smart. Streamlined is clear. Personalized is customized.
How customer experience visionaries talk about the importance of a customer-centric strategy.
Or: How to think differently about data, insights, strategy, and analytics.
The books you don't read won't help you.
People don't buy products; they buy better versions of themselves.
A tactical approach for translating strategy into action with quantifiable results.
Leveraging data is important, but it’s even more important to interpret and humanize the information.
If we want to foster behavioral change, we must use an approach that merges psychological science, human understanding, and creative persuasion.
For every action, there is an equal and opposite reaction.
Always read something that will make you look good if you die in the middle of it.
Words of wisdom, inspiration, and contemplation.